One of the benefits of the new water meter system is the addition of a customer portal, which allows all customers to monitor their water usage in real time and set alerts for increased usage.

 Customers that set alerts in the portal and the City will be able to identify leaks and excessive water usage.

Access to your portal will be available approximately 3-4 weeks from the installation date of your new meter.

 Activate your City of Newton Neptune 360 portal account, by going to https://newtonma.my360-app.com/

 Have your water bill handy. You will need your account number, your full name and street address.

Neptune 360 First Time Users

• Click create account on the first screen.

• Accept the website terms and conditions

• Enter the account number without dashes

• Enter the account holder's full name (as it appears on the bill)

• Enter the Street address

• Three security questions with answers

• Enter your email address

• A link will be sent to the email supplied for account activation (Check your spam folder as the email may be flagged as spam)

• Create a password

• Done

*Please note using Safari web browser results in errors at this time.