Final Water/Sewer Bill Statements
If you are selling your house, the Business Office of the Utilities Division will prepare a final statement, which will indicate the costs associated with the consumption between the last time your meter was read and the meter reading which you call into the Business Office. To get this statement, you must read your meter, have the new owners name and cell phone number, an email address or fax number in which the statement can be sent, and call the Business Office at 617-796-1040. This interim statement will be emailed or faxed the next day after 12:00 noon.
An interim reading is calculated to determine what additional charge would apply due to water usage between the most recent bill and the reading date that either the broker or seller calls in. The City expects that buyers and sellers will take all necessary steps to make adjustments for this water usage at the time of closing.
We will not prepare an interim statement when there have been one or more estimated bills until the equipment is repaired and an actual read is obtained by our repair technician.
The Water/Sewer Billing Office puts notice on every bill which is bolded and appears in the middle of your bill, requesting the customer to call Utilities at 617-796-1640 and schedule an appointment to have this issue addressed. The Utilities Division will make every effort to schedule an appointment to have the issue resolved in a timely manner however due to schedule adherence the Utilities Division may be able to schedule your appointment until after the closing date. If this happens we suggest that money be put in escrow until the equipment is repaired and an actual read has been reported to the Water and Sewer Division of the Public Works Department.
Interim statements will not be provided for multi units who share a water meter, rentals of any kind such as apartments and business’s.
Monies calculated on an Interim Statement will not at any time be provided verbally over the phone.