Transportation

How to Get Around 

Please click here for information about the Senior Citizen's Parking Sticker. Please click here to view a list of documents required to obtain your parking sticker. You may obtain a Senior Citizen's Parking Sticker at the Newton Senior Center between 8:45 a.m. and 3:45 p.m. Monday through Friday.

Click here, or see below, for an overview of the new system.

 


 

 

DEPARTMENT OF SENIOR SERVICES TRANSPORTATION SYSTEM

 

NEW SYSTEM Newton has launched a new transportation system called NewMo – Newton in Motion – for residents age 60 and older. The service is provided by Via under a contract with the Department of Senior Services.

Riders can request trips to the Senior Center, medical appointments, houses of worship, grocery shopping, and to long-term care facilities within the Garden City. You can also go to any Village Center, any city building or city-sponsored program or event, and to the Needham Street Corridor. NewMo takes riders to certain medical facilities outside of Newton as well, as listed in this information sheet.

Unlike Newton’s previous transportation system, NewMo is an on-demand, ride-share system, similar to Uber or Lyft. That means you call shortly before you want to travel, on the day you want to travel; other passengers may be in the vehicle with you.

 

SETTING UP AN ACCOUNT Before you request a ride, you must set up an account with Via. To do this, you will need a credit or debit card, and a promo code, which you can only get by calling the Senior Center. Once you have the promo code, you can create an account by downloading the Via app on your smart phone (look for the one that says Via low cost ride-sharing), by calling Via’s call center, or by calling the Senior Center. Without the promo code, you will be charged $25 a ride.

The number for the NewMo call center is 617-655-8019.

Please note that your credit card may be charged $1 initially, to ensure that the account is valid. That charge will disappear in a few days. Thereafter, your card will only be charged when you use the service.

If you do not have a credit or debit card, you can buy a $25 ride credit from the Senior Center to open an account. You can add additional credit later – in increments of $25 –when your balance gets low.

 

 

TWO WAYS TO REQUEST RIDES Once you have an account, you can request a ride through the Via app or by calling the call center at 617-655-8019. Either way, you will need to provide the address you are leaving from and the address of your destination.

Your ride should arrive within 30 minutes, and you should not spend more than 30 minutes in the car or van. When you’re ready to return home or proceed to your next destination, you will need to request another trip. NewMo does not take reservations in advance.

 

WHEN TO REQUEST A RIDE If you have a scheduled appointment, such as a doctor visit or a physical therapy session, you should request a ride one hour before the appointment is scheduled to begin. That way you won’t have to worry about traffic, construction, or unexpected delays. For other activities, you should call 30 minutes before you want to be picked up.

 

EXTRA ASSISTANCE OR EQUIPMENT If you need door-to-door service, or if you use a walker or wheelchair, please make this known when you request your pickup. Wheelchairs and walkers can be accommodated.

 

NO CELLPHONE? NO PROBLEM! You don’t need a smartphone or cell phone to use NewMo. You can dial the call center from anywhere: from your home phone, a cell phone, or a phone in a public place.

 

PLUS-ONE RIDES If you’d like your spouse, a friend, or an aide to travel with you, let the call center know when you request your ride. You can also indicate this on the Via app. Pets and children cannot ride with you.

 

COST If you used the yellow voucher program with Veterans Taxi, you will pay $1 more than you did previously. (For example, if you paid $2 for each voucher, you will pay $3 for each ride with NewMo.) New riders will pay $5 for each ride. If you receive SNAP, fuel assistance, or you are on Mass Health, please let us know. Those benefits entitle you to pay the discounted rate of 50 cents per ride. You must bring proof of eligibility to the Senior Center.

 

LOOK FOR THE NEWMO AND VIA LOGOS When you make your reservation, you will be given the license plate number of the car or van that will pick you up and the name of the driver. You will also see the NewMo and Via logos on the doors of the car or van. (You can see those logos at the top of the first page.) 


DESTINATIONS

 

GROCERY SHOPPING: You may choose any grocery store within Newton, as well as food pantries and farmer’s markets.

 

LONG-TERM CARE FACILITIES: Transportation is available to facilities within Newton and to Newton-Wellesley Hospital.

HOUSES OF WORSHIP: This service is available from 9 am to noon on Saturday and Sunday. You can also attend weekday observations during NewMo’s regular hours – 8 am to 5 pm.

VILLAGE CENTERS: See page 4 for the exact locations of these centers.

NEEDHAM STREET CORRIDOR: All of Needham Street is included.

ANY CITY SPONSORED PROGRAM, EVENT OR BUILDING WITHIN THE CITY: This service is available during regular NewMo hours (8 am to 5 pm on weekdays, 9 am to noon on weekends).

 

MEDICAL APPOINTMENTS: Trips must be within the City of Newton OR to the designated destinations listed below:

         


Walnut Street, Wellesley

1244 Boylston Street, Chestnut Hill
(Dermatology, Ear, Nose & Throat, etc.)


1-54 Washington Street, Wellesley

Faulkner Hospital
(1153 Centre Street, Boston)

173 Worcester Street, Wellesley
(Newton-Wellesley Hospital diabetes and endocrinology)


St. Elizabeth’s Hospital

195 Worcester Street, Wellesley
(Newton-Wellesley Primary Care


VA Hospital, West Roxbury

230 Worcester Street
(Harvard Vanguard, Atrius, etc.)


VA Hospital, South Huntington Ave.

830 Boylston Street, Chesnut Hill

(New England Baptist Hospital)


All medical appointments in Newton

850 Boylston Street, Chestnut Hill
(Brigham and Women’s Health Care)

All mental health appointments in Newton

Great Day for Seniors Adult Day Health Program, 1200 Centre Street, Roslindale

 

GENERAL I

 


VILLAGE CENTERS

 


         

AUBURNDALE               2040 - 2122 Commonwealth Ave.

                                      422 - 427 Lexington St.

                                      271 - 349 Auburn St.

 

CHESTNUT HILL           280-1184 Boylston St.

                                      525-615 Hammond St.

                                      (Includes the Post Office on corner of Middlesex Rd.)

 

 

NEWTON CENTRE        821 – 1148 Centre St.

                                      10 – 82 Langley Rd.

                                      714 – 847 Beacon St.

                                      10 – 43 Union St.


NEWTON CORNER       
259 – 447 Centre St.

                                      275 – 399 Washington St.

 

NEWTON HIGHLANDS  1149 – 1203 Walnut St.

                                       1 – 63 Lincoln St.

 

NEWTON LOWER FALLS       2000 – 2366 Washington St.

 

NEWTON UPPER FALLS        1185 – 1225 Chestnut St.

                                                77 – 108 Oak St.

 

NEWTONVILLE              241 – 345 Walnut St.

                                      743 – 897 Washington St.

 

NONANTUM                   291 – 420 Watertown St.

 

OAK HILL                      663 – 675 Saw Mill Brook Pkwy.

 

THOMPSONVILLE          386 Langley Rd. – Route 9

 


VILLAGE CENTERS, CONTINUED



WABAN
                          1625 – 1651 Beacon St.

                                      4 – 10 Windsor St.

                                      69 – 87 Wyman St.

 

WEST NEWTON            1239 – 1391 Washington St.

 

 

 

HELPFUL HINTS

HOURS OF OPERATION NewMo operates from 8 am to 5 pm Monday thru Friday and from 9 am to noon on Saturday and Sunday. You can request a ride as soon as the call center opens. The average wait time is currently 15 minutes, but if you have a doctor appointment, please call an hour before your appointment is scheduled to begin. Once your appointment is over, call to request a return ride home or a ride to your next destination. You must request a return ride by 4:55 pm. Please keep these hours in mind when you make future appointments. For example, ask your doctor’s office for a late-morning or early-afternoon appointment, rather than one at 8 am or 5:00 pm.

 

BE READY WHEN YOUR RIDE ARRIVES When you request a ride, NewMo will give you an estimated arrival time. The service will also call you (or text you, if you have a cellphone) when the vehicle is two minutes away. At that time, please go outside to meet the driver, if you have not already done so. If you have a cell phone, NewMo will call you to say that the car has arrived. If you have a landline, do not wait inside until you see the vehicle pull up. You are expected to meet the car when it arrives. Drivers can only wait a few minutes before they must head to their next pickup.

 

PLEASE DON’T BACK-SEAT DRIVE Drivers follow the route determined for them by GPS through the Via system. Please don’t try to give directions, even if you think you know a shorter route. Instead, let Via or the Senior Center know, in case Via’s maps need to be updated.

ADDING

ADDING MONEY TO YOUR ACCOUNT If you use a ride credit to open your account, you must keep track of the balance. (Ask the call center for that info each time you

 

schedule a ride.) Additional credit can be purchased by bringing cash or a check to the Senior Center, or you can mail a check. If your balance gets too low, you cannot travel by giving the driver cash. NewMo is a cashless system. If keeping track of your balance becomes cumbersome, you can always add a credit card or debit card to your account.

 

OLD YELLOW VOUCHERS If you still have yellow vouchers from the old system, you can transfer the value of those vouchers to your NewMo account until the end of December. Just mail them to the Senior Center – 345 Walnut Street, Newtonville, MA 02460 – along with the name and phone number associated with your account and the amount you paid for each voucher. You can also come to the Senior Center in person; just call ahead to make sure someone will be here to assist you.


QUESTIONS/CONCERNS/FEEDBACK?
If you still have questions about NewMo, contact the Senior Center at 617-796-1660. If you have a concern, it’s especially important for us at the Senior Center to hear this so we can correct it ASAP.



 

 

 

 

 

 

 

 

 



 

OTHER TRANSPORTATION SERVICES

Go-Go Grandparent

 

Eastern Massachusetts,including Boston

On-demand and reservations:
1-855-464-6872

 

7 days a week

24/7

 

They do not have
a wheel-chair accessible vehicle

All seniors

Varies according to distance

The Ride

 

Within Rt. 128

Reservations:

877-765-7433

Eligibility Center:

617-337-2727

7 days a week

5 am-1 am

Call by 5 pm one day in advance

Disabled,

pre-approved

$4-5 each way

American Cancer Society

New England

800-227-2345

Monday
through
Friday

Call two days in advance

All cancer patients

No charge

(volunteer drivers)

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