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Need help?

The division of Social Service provides case management, guidance, outreach and prevention to Newton residents. Case managers continue during COVID-19 disruptions to provide assistance by phone/email. Please call 617-796-1420.           

*The City provides the following for informational purposes only and does not support or endorse any of these resources.


New RESOURCE: Mass Support 888-215-4920,  

Mass Support Network provides FREE community outreach and support services across the state in response to COVID-19.  Mass Support offers free, confidential help to all Massachusetts residents, organizations and communities. Mass Support can help with the following:

*Take stock of needs, options and gain awareness of resources

*Receive fact-based, credible, up-to-date information to help inform decisions

*Understand your current situation and reactions

*Reduce stress

*Develop and use coping strategies

*Connect with other people, agencies and resources

*1:1 short-term, confidential support for individuals and families

*Psycho-educational presentations on a range of topics

*Consultation and group supports to schools, businesses and organizations


Domestic Violence Resources:

Lt. Governor Polito announced expanded services for any of us who are not safe at home during the COVID-19 crisis. SafeLink, the Commonwealth's statewide 24/7, toll-free and confidential hotline provides support to those affected by domestic violence currently and to survivors of sexual assault. Call the SafeLink hotline at 877-785-2020 to get help.


Massachusetts Court Judges are also available 24 hours a day to process restraining orders. Call the MA Trial Court help line at 1-833-91-COURT, and then press 1 for the District Court Division. For all emergencies call 9-1-1.


Newton-Wellesley Hospital Domestic and Sexual Violence Services


 BARCC- Boston Area Rape Crisis Center

24/7 Hotline: 800-841-8371, webchat: 9am to 11pm

 REACH Beyond Domestic Violence- Waltham, MA

24/7 Hotline: 800-899-4000

 The Second Step- Newton, MA

617-965-3999, or email:

 Jewish Family and Children's Services- Journey to Safety Program

781-647-JFCS (5327)




 Resource Links  Description of Services
Emergency Child Care Programs For when all other non-group-care settings have been exhausted and families working in essential jobs (first responders, healthcare workers, grocery stores, pharmacies, etc.) have no other options. See the table on the right of this page for an interactive map and a searchable directory.

 MA Unemployment

Unemployment Insurance

 Guide on what you should do if you've become unemployed.

Information on Unemployment insurance.

Unemployment Online Application Guide

 Unemployment- Gig/Self-employed workers You can apply for unemployment if you are a gig/self-employed worker. Turn around time is ~ 1 week
 SNAP, TAFDC, EACDC,  benefits

 Apply for SNAP benefits (food stamps), Cash benefits- Transitional Aid to Families with Dependent Children (TAFDC), and EAEDC benefits all in one place!

 SNAP Online Application Guide

 Tax Information

File for free

Where's my refund?

Tax payment plans

 In response to the (COVID-19) pandemic, the due date for Federal income payments have been postponed from April 15th to July 15th 2020. Affected Taxpayers do not have to file Forms 4868 or 7004. There is no limitation on the amount of the payment that may be postponed, and deferment of payment will not result in penalties or interest, regardless of the amount owed. 

 Cash Assistance DTA  If you need help making ends meet, you can apply for economic assistance (cash benefits) through the Department of Transitional Assistance (DTA).
DTA offers: Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled, and Children (EAEDC), and the State Supplement Program (SSP).
 Student Loans  All borrowers with federally held student loans will automatically have their interest rates set to 0% for a
period of at least 60 days beginning March 13, 2020. For more information see the website.
 Apply for MassHealth  All MassHealth Enrollment Centers are closed to walk-in visitors. Please call MassHealth Customer Service Center main number at (800) 841-2900. Self-service available 24 hrs/day in English and Spanish. Other services available Monday-Friday 8 a.m.–5 p.m. Interpreter service available.

 Utilities Assistance:

National Grid


Eversource- Bill pay help




 Many utility plans are offering different levels of assistance for customers in need. Click on each provider to find out more information.

Free/Low-Cost Internet: 

Comcast Internet Essentials

Verizon Lifeline

RCN Internet First

 Many internet service providers are offering discounted service and extended free trials to customers in need and many have extended their offers until Dec. 31, 2020. Click on each provider to find out more information. 

 Wireless Carriers:



 Many wireless carriers are offering different programs for customers. Click each carrier for more information.
COVID-19 Emergency Housing Relief Program  In response to the loss of income to Newton households due to the coronavirus (COVID-19), the City of Newton has created the COVID-19 Emergency Housing Relief Program utilizing its Community Development Block Grant (CDBG) funds. This program is designed to provide assistance in an efficient and responsive manner. The program is temporary in nature and funding is limited.

Eviction Moratorium:

Chapter 65 Moratorium law:

Financial Hardship Tenant - State of Emergency Form

Financial Hardship Tenant – State of Emergency instructions:



Courthouse resources:

July 10th courthouse update:,-july-10,-2020-


What to know about courthouses during Covid 19:

 Red Cross Family Center

 Emotional Support and Grief Counseling: Visit the website here

Organizations that can offer emotional support to people who are grieving, or resources for those struggling with mental health or substance abuse issues. Includes faith-based, legal, financial information, veteran's assistance and more.

 Information for Renters (click for more info)

 Governor Baker recently approved a new law that helps protect tenants during the COVID-19 state of emergency. For a limited time (in most cases) this law prohibits your landlord from:

  • Filing for eviction
  • Sending you any notice terminating your lease or demanding that you leave your unit
  • Your landlord can still send you other kinds of notices including a statement of amounts you owe.

For more information, visit the website.

 Landlord and Tenant Rights  Click here for a guide to tenant and landlord rights.

 Greater Boston Legal Services



 GBLS is helping low-income families in the areas of housing, employment law, public benefits, healthcare access, immigration, domestic violence-related family law, education, consumer rights and more. During COVID-19, additional client services include:

  • Unemployment insurance
  • Income stabilization
  • Housing and Homelessness
  • Health Access
  • Immigration Relief
  • Domestic Violence prevention (



To file a complaint about discrimination occurring in the workplace, housing, public places, access to education, lending, or credit, call the Massachusetts Commission Against Discrimination.  

Food Resources

 NEW! Map Showing Newton's Food Programs
 SNAP/ Food Stamps Do you need help buying fresh nutritious foods? You may be eligible for the Supplemental Nutrition Assistance Program (SNAP), also known as food stamps. Apply online here. or Call 877-382-2363. Emergency SNAP benefits are for recipients who need food within 7 days. Click here for an informational video on how to apply for SNAP
Grab & Go Meals Newton Public Schools "grab and go" breakfast and lunch program is expanding to include all residents of Newton effective Thursday, April 23rd. You can pick up 3 days worth of breakfast and lunch for all in your household at (Newton North - auditorium entrance, Newton South- main entrance, and 150 Jackson Rd.) 10am - noon M-F.
 Newton Supermarket Senior shopping hours:

 Whole Foods: Daily- 8-9am

Star Market: Tu., Thurs., 7-9am

Stop & Shop: 6-7:30am

Market Basket (Waltham): 5:30-7am

 Bristol Lodge Soup Kitchen

545 Moody St.


In order to minimize risk of COVID-19, meals will be prepared take-out only 7 days/week between 4:30-5:30. All are welcome, FREE.

Newton Mobile Market

Mobile Market is open from 1-2pm on the third Sat. of each month. Anyone in need is welcome. FREE. Upcoming Dates: May 15th, June 20.




560 Pleasant St.


 Offers boxes of grocery items purchased online: The basic: $50, The Big Box $100, pay online, pick-up in parking lot. Call when you arrive (617)923-1500 in the East side of Russo's and they will deliver it to your car. Click link for selection and items included.



Food, Utility, Tax and other resource info (3.23.20)


Social Services Brochure  
Social Services FY19 Annual Report        

MIRA Coalition Immigration Resources


Newton's Case Managers provide the following
to Newton residents in need:

• Information and referrals
• Outreach services
• Connections with private, public and other city
• Education and support

When an emergency or crisis occurs, Case Managers may be able to refer or assist Newton residents with: 
    • Emergency oil 
    • Utility shut-offs 
    • Emergency shelter 
    • Emergency food 
    • Financial assistance 
    • Legal referrals 
    • Mental health referrals 
    • Domestic violence

The Case Managers can assist residents in the application process and obtaining the proper documentation to apply for: 
    • Food stamps 
    • Housing 
    • Fuel assistance



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