Customer Service

Mission

The mission of Newton's Customer Service Division is to assist residents and visitors by answering their questions, concerns and inquiries in a timely, honest and professional manner.

Strategic Objectives

  1. Connect residents to the answers to their questions, concerns, and requests as easily as possible.
  2. Ensure that resident requests are followed up on by the appropriate department in a timely manner.

Scorecards

Customer Service
Customer Service Scorecards
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 Information Technology- October 2013 Scorecard (189.5 KB)
2014
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 Customer Service Scorecard - February 2014 (190.1 KB)
 Customer Service Scorecard - January 2014 (190.1 KB)
2013
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 Customer Service Scorecard - December 2013 (189.9 KB)
 Customer Service Scorecard - November 2013 (189.9 KB)
 Customer Service Scorecard - October 2013 (190.1 KB)
 Customer Service Scorecard - September 2013 (188.7 KB)
 Customer Service Scorecard - August 2013 (186.7 KB)
 Customer Service Scorecard - July 2013 (186.5 KB)
 Customer Service Scorecard - June 2013 (187.8 KB)
 Customer Service Scorecard - May 2013 (186.4 KB)
 Customer Service Scorecard - April 2013 (186.7 KB)
 Customer Service Scorecard - March 2013 (187.6 KB)
 Customer Service Scorecard - February 2013 (187.8 KB)
 Customer Service Scorecard - January 2013 (187.8 KB)
2012
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 Customer Service Scorecard -December 2012 (187.6 KB)
 Customer Service Scorecard - November 2012 (186.4 KB)
 Customer Service Scorecard - October 2012 (187.9 KB)
 Customer Service Scorecard - September 2012 (187.6 KB)
 Customer Service Scorecard - August 2012 (186.7 KB)
 Customer Service Scorecard -July 2012 (186.5 KB)
 Customer Service Scorecard - June 2012 (187.4 KB)
 Customer Service Scorecard - May 2012 (184.2 KB)
 Customer Service Scorecard - March 2012 (184.4 KB)
 Customer Service Scorecard - April 2012 (184.8 KB)
 Customer Service Scorecard - February 2012 (187.3 KB)
 Customer Service Scorecard - January 2012 (186.1 KB)
2011
2011 Scorecards
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 Customer Service Scorecard December 2011 (187.2 KB)
 Customer Service Scorecard November 2011 (187.2 KB)
 Customer Service Scorecard October 2011 (185 KB)
 Customer Service Scorecard September 2011 (148.1 KB)
 Customer Service Scorecard August 2011 (185.5 KB)
 Customer Service Scorecard July 2011 (146.7 KB)
 Customer Service Scorecard June 2011 (145.4 KB)
 Customer Service Scorecard May 2011 (145 KB)
 Customer Service Scorecard April 2011 (143.9 KB)
 Customer Service Scorecard March 2011 (146 KB)
 Customer Service Scorecard February 2011 (145.5 KB)
 Public Works Scorecard February 2011 (160 KB)