Customer Service

Mission

The mission of Newton's Customer Service Division is to assist residents and visitors by answering their questions, concerns and inquiries in a timely, honest and professional manner.

Strategic Objectives

  1. Connect residents to the answers to their questions, concerns, and requests as easily as possible.
  2. Ensure that resident requests are followed up on by the appropriate department in a timely manner.

Scorecards

Executive - Scorecards - Customer Service - 2014
Section UL
 Customer Service Scorecard - June 2014
 Customer Service Scorecard - May 2014
 Customer Service Scorecard - April 2014
 Customer Service Scorecard - March 2014
 Customer Service Scorecard - February 2014
 Customer Service Scorecard - January 2014
Executive - Scorecards - Customer Service - 2013
Section UL
 Customer Service Scorecard - December 2013
 Customer Service Scorecard - November 2013
 Customer Service Scorecard - October 2013
 Customer Service Scorecard - September 2013
 Customer Service Scorecard - August 2013
 Customer Service Scorecard - July 2013
 Customer Service Scorecard - June 2013
 Customer Service Scorecard - May 2013
 Customer Service Scorecard - April 2013
 Customer Service Scorecard - March 2013
 Customer Service Scorecard - February 2013
 Customer Service Scorecard - January 2013
Executive - Scorecards - Customer Service - 2012
Section UL
 Customer Service Scorecard -December 2012
 Customer Service Scorecard - November 2012
 Customer Service Scorecard - October 2012
 Customer Service Scorecard - September 2012
 Customer Service Scorecard - August 2012
 Customer Service Scorecard -July 2012
 Customer Service Scorecard - June 2012
 Customer Service Scorecard - May 2012
 Customer Service Scorecard - March 2012
 Customer Service Scorecard - April 2012
 Customer Service Scorecard - February 2012
 Customer Service Scorecard - January 2012
Executive - Scorecards - Customer Service - 2011
2011 Scorecards
Section UL
 Customer Service Scorecard December 2011
 Customer Service Scorecard November 2011
 Customer Service Scorecard October 2011
 Customer Service Scorecard September 2011
 Customer Service Scorecard August 2011
 Customer Service Scorecard July 2011
 Customer Service Scorecard June 2011
 Customer Service Scorecard May 2011
 Customer Service Scorecard April 2011
 Customer Service Scorecard March 2011
 Customer Service Scorecard February 2011
 Public Works Scorecard February 2011