Customer Service- Department Relocation
Recently the Customer Service Department was relocated to the main lobby of City Hall. The relocation will offer citizens ease of access and better visibility when seeking customer service assistance. With this move, we hope to solidify positive public relations with the community, and allow the City Hall staff to address requests, questions, and concerns in a timely and thorough fashion. Last month, Customer Service saw an increasing trend in the total percent of requests made online by residents, and maintained their timely responsiveness for customer service related questions. They continue to look forward to assisting and resolving all your customer service needs.
Welcome to CitiStat - This site is designed to give residents a clear picture of performance of each City Department, as well as a sense of what each department is doing to improve the delivery of services. Check out our About Us section to learn more about our methods. Go to the Scorecards section to see each Department's page with their mission, strategic objectives, and metrics, reported on a monthly basis. Our Highlights section features initiatives of interest to residents.