The City of Newton is proud to announce the near completion of the mass meter changeout program, and installation of new state of the art software for reading your water meter. The manual data entry process for reporting your meter reading on the City website or by automatic phone in line is no longer in service.
If you need to speak to the Water Billing Office or to report a meter reading or a concern, please call us directly at 617.796.1040. We are available Monday through Friday, 8:30 AM to 5:00 PM, and Tuesday evenings until 8:00 PM.
Have You Read Your Water Meter?
If you have received multiple estimated bills, you may potentially receive a high bill when you obtain an actual reading from the water meter. Please read your water meter and call the water-sewer billing office at 617-796-1040.
If you have received a higher than usual water/sewer bill, click here for assistance.
Current Meter Reading Frequently Asked Questions