Pay By Phone

Passport Parking Survey

The Passport Parking app was introduced to greatly increase the convenience for visitors and residents looking to spend time in our village centers. It allows drivers to extend their parking sessions from anywhere through their mobile devices up to the time limit on the space and sends mobile reminders when the time on the meter is almost expired. And it eliminates the need to carry coins for those who use the app. 
Since we introduced the program last summer, the app has been used over 165,000 times in all of our villages.

We are now looking for residents' feedback. Please click here to take a short survey on the Passport Parking app.

Overview

As of June 15th, the new mobile parking app, Passport, will be live in Newton Centre. Use of the app will be available at every parking space City-wide by July 1.

The Passport app will greatly increase the convenience for visitors and residents looking to spend time in our village centers. It allows drivers to extend their parking sessions from anywhere through their mobile devices and sends mobile reminders when the time on the meter is almost expired. Other local cities, including Boston, have already seen success in using this program and we are excited to announce the rollout in Newton.

How to Use the App

Download the PassportParking app from the App Store if you have an iPhone, or Google Play if you have an Android.

        Android Google Play Store:                                                                      Apple Store:

                                     

Choose to either "Sign Up" or "Log In"

If this is your first time using the App, you should select "Sign Up." This will bring you to a page where you can select how you would like to login into your account:

If you choose to login through Facebook, you will be immediately redirected to a page to begin setting up your account. The app will generate a temporary Pin number for you that you have the option of resetting. If you selected by Phone or Email, you will be prompted to provide further information so you can be sent a verification code.

If you selected "Phone":                                             If you selected "Email":

            

You will then be directed to this screen, where you will enter the sent verification code:

Once the code is verified, you will set up your account with a Pin through this page:

Follow these steps to set up your parking payment:

Enter your zone number:

Enter your space number:

 Enter your duration time:

Enter your payment information:

Please note that you will only have to set up payment once. The app will keep a record of the card you use and will save it further use.

FAQs

GETTING STARTED

HOW DO I USE PASSPORT/HOW DO I PAY WITH MY PHONE?

Download the PassportParking app from the App Store or Google Play. A web version is also available at m.ppprk.com. Please note: your wireless carrier’s message and data rates may apply.

WHAT IS THE ZONE/PARKING SPOT NUMBER AND HOW DO I FIND IT?

The zone and parking spot numbers are required to start your parking session and identifies where you are parked. You can find both numbers located on the decal on the parking meter.

HOW DO I FUND A WALLET?

To fund a wallet, you must initiate your first parking session. You will have the option to load the wallet during the payment selection step. Please note: wallet availability and offers vary based on location.

WHY DOESN’T THE METER CHANGE/HOW DOES ENFORCEMENT KNOW I PAID?

The meters are coin-operated machines and only change from red/expired when coins are inserted. Although the meter reads red/expired, Parking Control Officers will see the payment on their devices. 

HOW DO I KNOW MY PARKING SESSION HAS STARTED?

When using the application, you will know your parking session has successfully started once you see the countdown timer on the screen.

MANAGING ADDITIONAL FEATURES

HOW DO I EXTEND MY TIME?

One of the major benefits of using Passport Parking is the ability to increase time on your meter remotely. 

There are two ways to extend your parking time. 1) When on the “Active Session” screen that has the parking timer, click “Session Options”, then click “Extend”.  You can then choose to add additional time.  2) When you have only a few minutes left, you will receive a notification (if you allow notifications from Passport) that your time is about to expire.  The app will then ask you if you would like to extend your time. If you select "Yes", you will be redirected to the "Extend" page.

If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator.
 
HOW DO I VIEW MY PARKING HISTORY/GET RECEIPTS?

To view your parking history you can use the app or website. Click ‘Parker History’ in the side menu and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit m.ppprk.com.
 
HOW DO I MANAGE ALERTS/REMINDERS?

Login to your account and click ‘Options’. Use the checkboxes to enable/disable the reminders.
 
CAN I PARK MULTIPLE CARS?

You can start additional parking sessions by clicking ‘New Session’ in the side menu.
 
MANAGING THE APP

WHERE IS THE MENU LOCATED?

The menu button is the icon with the three white lines in the left-hand corner of the screen. 

On the menu you will find:

  

HOW DO I ADD/DELETE A PAYMENT CARD?

Login and select ‘Payment’ from the side menu.  Select ‘Add Card. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use.  To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.
 
HOW DO I ADD ANOTHER VEHICLE TO MY ACCOUNT?

Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you’ve used before too!

WHAT IS THE DIFFERENCE BETWEEN A VERIFICATION CODE AND MY PIN NUMBER?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.

HOW DO I RESET MY PIN?

To change your PIN you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send an email to support@passportinc.com 

HOW DO I CHANGE THE EMAIL ADDRESS ON MY ACCOUNT?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

WHAT IF I PAY FOR THE WRONG SPACE?

You have a three minute grace period after paying for your space when you can cancel the payment to correct a wrong-space entry.

Go to "Menu" --> "Help" --> "Fix It". You will be asked to 

Further Support

For any issues you may encounter, please contact City Hall Customer Service at 617-796-1000.

 


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