Department of Public Works

Customer Service Center

For questions, comments and service requests, please click here to visit our online customer support portal or call 311 from your landline or (617) 796-1000 from your cell phone)

Public Works customer service representatives are available to answer questions and create service requests; all calls are logged for dissemination to the appropriate division for follow up. During evening hours voice mail messages may be left for their later review and attention. 

DPW Division Directors

Holiday Trash Collection Schedule

For the holidays below, trash and recycling will be collected the day after your regular scheduled collection day.