Customer Service Center Information

Location: Newton City Hall                 Customer Service/Water Office (Room 105) Phone: (617) 796-1000 Email: DPW@NEWTONMA.GOV Note: Appliance/Freon Pickup will be moved from Saturday Sept. 4th to Tuesday Sept.7th 2010 Construction Schedule Harvard Street/Newtonville Avenue Water Main Replacement Project Proposed Washington St Rehabilitation project Street Sweeping Schedule 2010 Road Races Newton Task Force on Undergrounding Utilities Stormwater Website
Customer Service	Customer Service Center: (617) 796-1000 Questions or comments for DPW: DPW@NEWTONMA.GOV Public Works customer service representatives are available at this number to take calls regarding service requests, or requests for recycling bins, Logging all inquiries for dissemination to the appropriate division for follow up. During evening hours voice mail messages may be left for their later review and attention.
Administration	Director of Administration : Karen Griffey  griffey@newtonma.gov Responsibilities: To provide administrative management and support services, establish and implement budgetary and operational policies and programs, maintenance of financial and payroll accounts, purchasing, personnel services. Customer Service Organizational Chart
Engineering	City Engineer : Lou Taverna ltaverna@newtonma.gov Responsibilities: Include design, survey, and construction management for a variety of projects around the City.
Environmental Affairs	Director of Environmental Affairs : Elaine Gentile egentile@newtonma.gov Responsibilities: To collect and dispose of refuse in an environmentally appropriate manner and to collect a variety of materials to be recycled in an efficient and cost effective manner.
Equipment	Equipment Maintenance Superintendent : Ron Mahan rmahan@newtonma.gov Responsiblities: To maintain all city vehicles and equipment in proper operating condition.
Highway Operations	Director of Highway Operations: Stephen Tocci   stocci@newtonma.gov Responsiblities: To improve and maintain the city's 300-plus mile street network for the safety of pedestrians and motorists.
Water & Sewer	Director of Water/Sewer: Fred Russell frussell@newtonma.gov Responsiblities: To provide potable water and collect waste water from all city residences, businesses and institutions in a sanitary and efficient manner. FAQ'S NEW Forms for Water and Sewer Department Sewer Service Applications Water Service Application Terms and Conditions 2010 Water Hydrant Flushing Schedule Hydrant Information Mass. Dept. of Environmental Protection Stormwater Information MWRA Public Service Community Advisory MWRA Public Service Announcement Video on Lead in Water (.mpg)Water & Sewer Rates Water & Sewer Utilities Division
Commisioner's Office	Commissioner: Thomas Daley tdaley@newtonma.gov Executive Administrator:  Angela Clark  aclark@newtonma.gov Department of Public Works, City Hall 1000 Commonwealth Avenue Newton Centre, MA 02459 Picture History of the City of Newton Public Works Commissioners
Holiday Trash Collection Schedule	Trash is collected the day after your regular scheduled trash collection day. The official City holidays in 2010 that will affect trash collection are: New Year's Day Thursday- January 1 Martin Luther King Day Monday - January 18 Presidents' Day Monday - February 15 Patriots' Day Monday - April 19 Memorial Day Monday - May 31 Independence Day Monday - July 5 Labor Day Monday - September 6 Columbus Day Monday - October 11 Veterans' Day Thursday - November 11 Thanksgiving Day Thursday - November 25

| DPW |

---